Program Overview
Presented at the Payroll Leaders Conference. This in-depth course is designed specifically for current and future leaders who want to elevate their strategic impact. You'll gain practical tools and insights to confidently lead vendor selection, manage performance, and foster long-term partnerships. From building cross-functional teams to negotiating contracts, leveraging vendor scorecards, and defining service-level expectations, you'll leave equipped to transform vendor relationships into high-performing alliances that support payroll excellence.
Learning Objectives
- Define clear, strategic goals for vendor relationships that align with organizational priorities and operational needs.
- Evaluate the benefits and potential risks associated with outsourcing and automation, with a focus on payroll and related business functions.
- Identify and assess alternative solutions before committing to an external vendor, including in-house improvements or hybrid models.
- Establish and apply key performance indicators (KPIs) and metrics to monitor vendor performance and drive accountability.
- Apply best practices in contract negotiation and the development of service-level agreements (SLAs) that safeguard organizational interests and ensure clarity of expectations.
Credit Information
Earn up to 16.0 Recertification Credit Hours (RCHs), 1.6 Continuing Education Units (CEUs), or 19.0 Continuing Professional Education (CPE) credits when attending this program. Delivery Method: Group-Live. Program Level: Overview. No prerequisites or advance preparation required. See individual programs for CPE Fields of Study.