Accomplishments

Membership

Title

Top Association Accomplishments in 2024

  • Customer Service
    1. PAYO engaged with more than 180,000 individuals as of March 2025. These interactions with members, subscribers, and other customers create opportunities and forge a community by providing the skills and resources necessary for payroll professionals to stay in compliance and become successful.
    2. Ask an Expert volunteers provide an invaluable benefit to our members on The Payroll Community, the custom online social community connecting payroll professionals from around the world.
    3. PAYO awarded three Recertification Credit Hours (RCHs) to all certified members in good standing. PAYO continues this benefit for members upon completion of their membership year based on their anniversary date.
    4. A total of 782 members volunteered to serve on various PAYO committees, boards, advisory groups, and task forces since June 2024, contributing to the leadership of the organization while honing their professional knowledge.
    5. The Certified Payroll Professional (CPP) designation was earned by 669 individuals during 2024. As of October, the CPP designation is held by more than 9,880 newly certified and recertified individuals.
    6. The Fundamental Payroll Certification (FPC) exam was successfully completed by 959 payroll practitioners during 2024. As of October, the FPC designation is held by more than 4,480 newly certified and recertified individuals.
    7. Our monthly podcast "PayTalk" is number one in payroll podcasts and has received a 4.6-star rating (out of 5) on all streaming platforms. As of February, the podcast has 68,500 individual listens across its episodes. This benefit shares knowledge from high-level payroll professionals and generates revenue through sponsorships.
    8. The Chapter Leaders Blog celebrated eight years in October. As of March, the blog has 357 posts and 438 subscribers.
    9. PAYO has 102 affiliated local chapters with the Broward County Association of Payroll Professionals being the newest affiliated chapter.
    10. PAYO held the biannual Chapter Leadership Summit in November at MEET Las Vegas. The event provided the tools and guidance PAYO Affiliated Chapter Leaders need to maintain a successful local chapter.
  • Education
    1. Domestically, PAYO had 205 educational offerings in 2024, covering 729 training days, encompassing 55 different programs presented through various delivery methods, and enrolling more than 64,175 participants.
    2. Globally, PAYO had 32 educational offerings in 2024, covering 52 training days, encompassing 31 programs presented through various delivery methods and enrolling more than 34,400 participants.
    3. In addition to conducting PAYO's nationwide course offerings, PAYO's National Speakers Bureau members presented 19 additional educational programs, consisting of statewide events, chapter meetings/one-day events, and three user group meetings.
    4. Over the past year, PAYO has presented 22 in-house programs of customized training to more than 453 payroll professionals.
    5. PAYO offered five Canadian courses delivered by the National Payroll Institute (NPI) and three United Kingdom courses delivered by the Chartered Institute of Payroll Professionals (CIPP) with a total registration of more than 435 participants.
    6. PAYO presented in-depth payroll training to more than 320 participants at our Payroll Learning Center in Las Vegas and in an interactive virtual classroom. For 2024, classes included Payroll 101: Foundations of Payroll Certificate Program; Payroll 201: Payroll Administration Certificate Program; and Implementing Payroll Best Practices.
    7. Globally, PAYO provided in-person and virtual global payroll training in 2024 covering a growing number of locations, including France, Germany, Ireland, Japan, Kenya, Mexico, Nigeria, Sierra Leone, Singapore, South Africa, Uganda, and the United Kingdom.
    8. In 2024, more than 205 participants attended the FPC Boot Camps, while more than 865 participants attended the CPP Boot Camps.
    9. PAYO's Preparing for Year-End series was offered in six one-day, live, in-person classrooms, 25 one-day interactive virtual classrooms, seven interactive virtual classrooms offered over two half days, 11 webinars, and two in-house programs, and was attended by nearly 2,500 participants.
    10. PAYO's three-day Foundations of Payroll Analytics program, that debuted in 2022, and the three-day Intermediate Payroll Analytics Program, that debuted in 2024, teach payroll professionals how to create and use analytics, how to leverage payroll data to enhance business results, and how analytics will allow them to be key strategic partners in their organizations when it comes to making decisions. In the U.S. and UK, these programs were delivered virtually or in-person to participants in 2024.
    11. PAYO's State and Local Payroll Certificate Program was held in July in an interactive virtual classroom. This program takes a deep dive into state and local issues facing payroll professionals. There were 92 attendees for this program.
    12. In 2024, Payroll Mid-Year Compliance Update had more than 250 participants across all delivery methods. This course was created in 2023 to focus on emerging developments such as analytics, technology, and fraud awareness. These topics assisted attendees in protecting their organizations from non-compliance.
    13. Payroll Law Series, a four-part webinar, was presented by external employment law attorneys to enhance payroll professionals' knowledge and professional skills. There were 34 attendees for this series.
    14. The 42nd Annual Payroll Congress was held May 7-10, 2024, in Nashville, TN. The event featured 105 workshops and three general sessions, including two industry expert sessions, and had an attendance of more than 2,300.
    15. The inaugural one-day Executive Summit was held at Payroll Congress. This interactive event was designed to develop today's industry professionals by bringing more than 50 strategic visionaries and leaders together to discuss and collaborate on the topic of the future of work.
    16. The 15th Annual Virtual Congress & Expo was hosted live for two days, July 10-11, 2024, and remained on demand through October 11, 2024. Recorded attendance was more than 2,225.
    17. The Payroll Leaders Conference was held September 17-18, 2024, in Orlando, FL. This conference offered four transformational certificate programs, three general sessions, and the Prism Award recipient luncheon. More than 120 payroll leaders attended this conference.
    18. PAYO's 21st Annual Capital Summit was held in-person March 17-18, 2025, in Arlington, VA. Educational presentations by government policymakers and industry experts focused on payroll legislative and regulatory issues. There were more than 150 attendees for this conference.
    19. Domestically, PAYO had more than 46,350 participants registered for 17 vendor-sponsored webinars covering topics such as attraction, hiring, and retention hurdles, earned wage access (EWA), remote workers, and metrics.
    20. One government-sponsored PAYO webinar was delivered by the federal Office of Child Support Services, which had more than 2,075 participants.
    21. Globally, PAYO had 14 sponsored webinars with more than 34,250 participants registered. Topics included artificial intelligence (AI) and the payroll profession, embracing payroll as a service for your organization, employer of record, and global payroll transformation.
    22. Globally, PAYO held a panel discussion on AI's Role in the Payroll Profession, covering where AI stands today and its impact in the next 3-5 years. More than 4,750 participants registered for this event. This event was sponsored by Workday.
    23. PAYO provided six payroll education grants in 2025 to recognize and honor payroll professionals for their commitment to educational and professional growth.
  • Finance & Administration
    1. Total education and training revenue increased $1.2 million, or 13%, from 2023. The most significant increases were for Payroll Congress and the Payroll Boot Camps. We also experienced healthy increases in Learning Center classes, affiliated classes, Virtual Congress, and the Educational Institutions Payroll Conference.
    2. PAYO's net assets increased by 7%. This increase will enable the organization to make investments in future educational programs and expand membership benefits.
    3. Certification exam revenue increased $314,000, or 20%, compared to 2023.
    4. Investment assets increased by 19% in 2024 through investing a portion of the organization's cash reserves into long-term investments.
    5. PAYO went live and is fine-tuning its new financial management system, which automates many manual processes and contains enhanced reporting tools, benefiting the entire organization and elevating our overall effectiveness.
    6. The Vendor Relations team closed out 2024 with a total of $3,293,568 in sales for various marketing and sponsorship engagement opportunities.
    7. A total of 20 payroll industry vendors increased their investment in marketing to the PAYO audience in 2024, which is 24% more than those same vendors spent in 2023.
    8. 28 employees of PAYO have certifications or licenses in their respective fields of expertise: one Adobe Certified Professional (ACP), one Certified Digital Marketing Specialist (CDMS), one Certified Exposition Manager (CEM), one Certified Meeting Planner (CMP), two Certified Public Accountants (CPAs), 10 Certified Payroll Professionals (CPPs), one Certified Professional in Talent Development (CPTD), nine Attorneys (ESQs), one Microsoft Technology Associate (MTA), and one Professionals in Human Resources (PHR).
    9. PAYO employs 96 full-time employees and 7 part-time staff members to support the members, subscribers, and customers of the organization.
    10. For the 12th year, PAYO was named one of the "Top Workplaces in San Antonio" by the San Antonio Express-News.
  • Government Relations
    1. In 2024, members participating in the IRS Advisory Council (IRSAC) included Jon Schausten, CPP.
    2. In 2024, members participating in the Electronic Tax Administration Advisory Council (ETAAC) included James Paille, CPP, and Ronn Gilson, CPP.
    3. PAYO members participating in the National Council of Child Support Directors (NCCSD) Employer Collaboration Committee included Michele Baker; Cari Breitinger, CPP; Michael Brown; Terri Cavalcante; Corrinne Flores; Andy Garboden, CPP; Debbie Lindenmuth; Kathleen Marquez, CPP; Sam McAtee, CPP; Belinda Miller; Emily Morgan Abrams, CPP; Christine Oakley-Beetz; Bruce Phipps, CPP; Marcia Tillery, CPP; Christena Verrill, CPP; Jacinta Winston, CPP; Tori Worley, CPP; and Barbara Youngman, CPP.
    4. PAYO continues to participate in the IRS's Reporting Agents Forum and Tax Practitioners' Group.
    5. PAYO's Government Relations Task Force (GRTF) continues to participate with the National Child Support Engagement Association (NCSEA) on child support issues and gave a presentation on reporting and withholding processes at NCSEA's annual conference in 2024.
    6. The GRTF submitted recommendations to the U.S. Congress on revision and renewal of the Tax Cuts and Jobs Act of 2018. The most important request was to provide payroll professionals with sufficient time to update their systems and processes.
    7. The GRTF offered the IRS recommendations on improving federal employment tax forms, including Form 1099-MISC, Miscellaneous Information, and Form 1099-NEC, Nonemployee Compensation. PAYO continues to ask the IRS to develop full electronic processing of employment tax forms in the 94x series of forms.
    8. The GRTF supported the U.S. Department of Labor's proposal to eliminate federal subminimum wages for workers with disabilities. While not a direct payroll issue, members felt strongly about supporting their teammates.
    9. Nacha proposed rule changes to the Automated Clearing House to add a fourth same-day ACH processing window, which would be particularly beneficial for businesses located on the west coast. The GRTF supported the changes and provided questions to consider for potential future rule changes.
    10. The GRTF commented and testified in eight states in 2025 on EWA proposed legislation, including Colorado, Connecticut, Indiana, New Mexico, Oregon, Utah, Vermont, and Washington. PAYO opposed bills defining EWA as a loan and supported bills with detailed disclosure requirements on EWA provider methods and costs. These states are in addition to the nine states that proposed EWA legislation in 2024, including Arizona, Connecticut, Florida, Hawaii, Kansas, Kentucky, Maryland, Washington, and Wisconsin.
    11. The GRTF submitted comments and testified in Washington in support of proposed legislation on reporting and withholding child support for independent contractors. The bill adopts model legislation that PAYO's members helped create.
    12. In Washington, D.C., the GRTF, in partnership with PAYO's Strategic Payroll Leadership Task Force Hospitality Industry Subcommittee, commented on a citizen-approved ballot measure to eliminate the tip credit. Government Relations Division staff attended a Council of the District of Columbia public meeting about tipped wages in February 2025. The Council asked PAYO to participate in a tipped wages workgroup to provide the Council with recommendations.
    13. In 2025, the GRTF published a report on the legislative process called Demystifying the System: Legislative Process for Payroll Professionals. The report is intended to help members understand what is happening with proposed legislation and when they can engage in the process.
    14. The Government Relations Division began a new initiative in 2025 to keep PAYO's affiliated chapters informed about state and local action. The first meeting with chapter leaders was held in February.
    15. The Government Relations Division presented at the New York State/New York City child support employer conferences in June and December 2024. Other speaking opportunities included the California Statewide Payroll Conference, Maryland Statewide Payroll Conference, Payroll Congress, Payroll Leadership Conference, and Educational Institutions Payroll Conference. The Division joined PAYO's Chapter Relations Department in a booth at the Virginia Statewide Payroll Conference.
  • Publications
    1. The Payroll Source® and other publications continued to be updated digitally to reflect federal and state developments impacting payroll, including IRS regulations under the SECURE 2.0 Act concerning retirement plans and required minimum distributions and state paid family leave and state disability insurance program changes.
    2. The 2025 edition of The Payroll Source® continues its legacy as a trusted resource in the payroll industry for more than 30 years. This flagship publication is highly valued for making complex, legal material understandable for all payroll professionals. It stands out in the industry due to updates from a team of attorneys, government relations staff, and payroll trainers who are all payroll practitioners.
    3. Guide to Local Payroll Laws contains updated information for the 16 states that have local payroll taxes, a complex and difficult area for payroll professionals.
    4. Payroll Currently readers were the first to learn about amended returns that can be e-filed, including Forms 940, 941-X, 943-X, and 945-X. This monthly online newsletter covering federal payroll compliance news is produced exclusively for members.
    5. PayState Update alerted readers to state developments regarding EWA, state and local minimum wage rate changes, and new paid family leave and paid sick leave laws.
    6. Guide to Global Payroll Management, 14th edition, was made available as a free eBook to both members and to the public for two years through a sponsorship with Papaya Global.
    7. Guide to Successful Electronic Payments was made available as a free eBook to members in 2024 through a sponsorship with rapid!
    8. PayrollOrg's Top Payroll Questions & Answers for 2024 was made available as a free eBook to members.
    9. Understanding Your Pay was offered in 2024 as a free eBook to both members and to the public through a sponsorship with Wisely by ADP.
    10. PAYTECH magazine is published 11 times a year for members and is available in both print and digital formats. It contains articles of interest and concern to members ranging from analytics to AI.
    11. The May 2023 PAYTECH "flipped" Tête-Bêche issue was selected as a Top 10 Best Single Magazine Issue in the Trade Association Business Publications International (TABPI) 2024 Tabbie Awards, which featured nominations from across the globe, with submissions coming from countries such as the U.S., Canada, the United Kingdom, and Australia.
    12. Global Payroll eMagazine is published 11 times a year for subscribers and contains articles from international subject matter experts and contributors.
    13. Pay News Now delivers an electronic digest of the latest payroll news and is free to subscribers. News categories include chapter, federal, global, Inside PAYO, state and local, and industry. Nearly 150 news releases were sent in 2024.
    14. The Congress Today online magazine celebrates nine years in May 2025. This year-round blog provides news and information about Payroll Congress. To date, the blog has more than 625 posts and more than 19,625 subscribers.
    15. PAYO implemented ringless voicemail to enhance renewal notifications for Payroll Source Plus and The Payroll Source Online subscriptions. The message reminds customers they can save 15% if they renew before their Payroll Source Plus subscription expires.
  • Public Relations
    1. The Payroll Community continues to show tremendous engagement and value by connecting payroll professionals from around the world. In 2024, the Payroll Community had over 7,700 total discussion posts and an average of three replies per thread. In total, more than 8,000 unique members and global subscribers logged in over 38,000 times in 2024.
    2. The Global Forum, a private community for PayrollOrg global subscribers, launched in August 2024. The community has proven popular with over 13,500 members and more than 145 total posts in 2024.
    3. PayrollOrg launched its use of LinkedIn Live events in October 2024 to great success. Events on topics such as the skills needed to be a global payroll professional, AI, payroll analytics, and more have attracted hundreds of payroll professionals from over 35 countries to register and attend.
    4. During 2024, PAYO's public relations campaigns across all media reached a potential audience of more than 2.95 billion. PAYO was covered in the media on payroll-related issues such as EWA, National Payroll Week (NPW) and Global Payroll Week (GPW), IRS appointments, and PAYO conferences and awards. Coverage appeared in outlets such as Forbes, Bloomberg, Associated Press Online, and U.S. News & World Report.
    5. PAYO continued to expand its presence on leading social media sites. PAYO's Facebook pages have nearly 22,000 followers. PAYO's LinkedIn company page has nearly 60,000 followers; its main group has over 45,000 members and its global group has more than 9,400 members. More than 9,300 people follow PAYO (@PayrollOrg) on X (formerly Twitter). PAYO's Instagram has grown to nearly 2,000 followers.
    6. PAYO contributed an article to the November 2024 OCSS Child Support Report, which is distributed electronically to more than 5,000 subscribers.
    7. NPW was very popular on social media. Campaign messaging received 1.4 million impressions in 2024 across X, Instagram, and Facebook and received nearly 5,300 engagements such as likes, comments, shares, or clicks. Nearly 4,700 individuals currently follow the PAYO Facebook page dedicated to NPW.
    8. A total of 38,617 individuals participated in the NPW 2024 "Getting Paid In America" online survey. The survey results were reported by leading media including the Associated Press Online and Fox Business Network Online.
    9. The Money Matters program was expanded in 2024 to be year-round and in a new section of the program, students are learning about the career and growth opportunities in the payroll industry. The program now offers both spring and fall scholarships and the entry process was updated to allow for essay or video submissions focusing on the importance of financial knowledge.
    10. PAYO created a new influencer advertising campaign for NPW 2024. For the campaign, PAYO worked with two popular TikTok creators who specialize in budgeting, personal finance, and college scholarships to target our message with users seeking financial advice. In total, the influencer campaign earned more than 1.2 million impressions and helped capture an additional 4,000 Money Matters scholarship submissions in 2024.
    11. During NPW 2024, 310 PAYO member volunteers taught paycheck basics to more than 14,000 teens across the country on the 19th annual Money Matters National Education Day.
    12. PAYO awarded its fifth annual Global Payroll Titan award in conjunction with GPW 2024. The recipient, Priti Rughani, CPP, was selected through a combination of "People's Choice" online voting and a panel of global payroll leaders.
    13. PAYO held its eighth annual GPW from April 28-May 2, 2025. The weeklong event provided global payroll professionals with several free online educational and networking opportunities to aid in their professional development. PAYO hosted two complimentary webinars and a LinkedIn Live event for global payroll professionals and conducted the "Getting the World Paid" survey.
  • Partnerships
    1. PAYO President Jim Bolek, CPP, Executive Director Dan Maddux, and Director of Education Services Laurel Serra, CPP, attended NPI's 2024 Annual Conference themed "Level Up" from June 9-21 in Halifax, Nova Scotia. Bolek, Maddux, and Serra attended the in-person conference as our ambassadors. Serra also presented two workshops, "U.S. Payrolls - Wage and Hour Rules" and "U.S. Payrolls - Taxation Rules." In addition, PAYO continues to present U.S. payroll training courses to NPI's customers and NPI continues to present Canadian payroll content to PAYO's customers.
    2. PAYO President Jim Bolek, CPP, and Executive Director Dan Maddux attended CIPP's 2024 Annual Conference and Excellence Awards from October 2-3 in Wales. Karen Ward, CPP, also attended and represented PAYO by presenting a workshop: "Business Analytic Tools." Ward extended her stay and taught Payroll Practice Essentials and Foundations of Payroll Analytics to CIPP's constituents. In addition, we continue to promote and sell three of CIPP's U.K. payroll courses - Introduction to Income Tax (PAYE) and National Insurance Contributions (NICs), Essential Additions to Payroll Basics, and Introduction to Statutory Payments. All of these courses were held in November 2024.
    3. PAYO Director of Payroll Training Kevin Valuet, CPP, attended the TAPS Annual Payroll Conference in Sydney, Australia, in October and presented a workshop session on payroll analytics, which was very well received.
    4. For over 16 years, PAYO has continued its partnership with Jobing.com. Jobing.com powers PAYO's active online job board, allowing employers to post job openings, and job seekers to search for jobs and post their resumes.
    5. Since 1994, PAYO has continued its alliance with Robert Half, which ensures that PAYO's online Career Center resources for our members stay relevant and up to date throughout the year.
    6. PAYO continued its partnership with Deloitte on payroll industry surveys. The workforce management (WFM) survey closed in April 2024 with over 2,000 responses. The Deloitte leadership team appeared as guests on a PayTalk podcast to cover the results and also wrote an article for Global Payroll eMagazine.
    7. PAYO continued its partnership with Aggregage, a publisher of online content across a range of industries. Comp and Benefits Today, a newsletter and website with curated content related to payroll, benefits, and finance, is available free for subscribers. The partnership supplements PAYO's content library while also expanding our audience.
    8. PAYO continued its collaboration with Ernst & Young (EY) from a global perspective. Sheri Sullivan participated as a panelist during our inaugural Executive Summit held during the 42nd Annual Payroll Congress.
    9. PAYO has established a collaborative relationship with JGA Recruitment Group, a UK-based payroll recruitment agency, to provide content and recognition for global payroll leaders. This involves close collaboration with JGA Recruitment's CEO and Founder, Nick Day.
    10. Global Pay-Check completed its fourth year in circulation. This weekly curated content eNewsletter is a subscriber benefit and circulates to nearly 9,000 readers.
    11. PAYO continued its partnership with YM Careers to deliver the Global Career Center. The career center is a fully resourced career center that provides content and support for employers and job seekers.
    12. PAYO participated in several tradeshows and user conferences, including ADP Meeting of the Minds, SHRM Annual Conference, and WorldatWork Total Rewards Conference.
    13. PAYO was represented at ADP's global ReThink 2025 conference in Zurich, Switzerland, which provided the opportunity to network with global payroll industry leaders and stay in tune with industry trends.